Our Services
Our Services
Quality Services
BPO INBOUND SERVICE MANAGEMENT
Supporting already acquired customers and ensuring they are retained while
efforts are made to attract new ones are critical in the life of any organization.
How this is affected speaks volumes of the organization. The Inbound customer
service delivery is at the peak of this responsibility. Our goal at Exponent is to
ensure that all the different channels that can be deployed for the Best
Customer Experience are supported:
OUTBOUND & DIGITAL CALL CENTRE MANAGEMENT
Effective outbound calling is becoming a key strategy for building and retaining
relationships with high-potential customers. Many companies have turned to
outbound sales teams in the contact center as a critical sales strategy for
several reasons. Fewer customers are visiting end-point branches and retailers
because of the increased use of electronic delivery systems.
RETENTION CAMPAIGN – UPSELLING AND CROSS SELLING
We at Exponent Bizolution understand Customer marketing such as the tactical
and customer retention strategies that brands use to build trust and customer
loyalty, stand out from competitors, stay top of mind, and drive buyers back to
their business again.
Simply put, they are Churn Mgt, Leg of Usage stimulation and loyalty marketing
campaigns, which help in keeping customers engaged, happy, and spending.
This is executed based on Client’s campaign strategy however EBZ can also
assist its clients by deigning and executing these campaigns
SALES LEAD GENERATION
Paid Lead Campaigns: Target your most qualified audience with our custom
PPC campaigns to obtain a high influx of quality leads with better conversion
rates.
Direct Marketing: Our telemarketing and digital services enable you to
seamlessly communicate with targeted customers on a large scale via
direct channels to generate more sales.
Co-Reg Leads: We help you generate highly qualified and relevant co-reg
leads via co-registered ad placements.
Telemarketing Lead Generation: Our team of expert telemarketers can help
your business generate leads through telemarketing while adhering to
compliances.
Email Marketing Service: With our low-cost, high-impact email marketing
campaigns, we can effectively bridge the communication gaps between
your business and the consumer to gather better leads.
Email Marketing Service: With our low-cost, high-impact email marketing
campaigns, we can effectively bridge the communication gaps between
your business and the consumer to gather better leads.
QUALITY ASSURANCE MANAGEMENT
Approaches to choose from
Random Sample Monitoring
Targeted Monitoring
Analytics-Driven Quality Monitoring
Trends to look out for
Automating Quality (Automation)
Multichannel Quality Management
Analytics-Fueled Quality Management
Outcomes-Based Quality Management
Enterprise Quality Management
TRAINING AND CX CERTIFICATIONS (CUSTOMER SERVICES)
EBL has a pool of Customer care faculties to undertake training for our clients.
For every aspect of Customer Services, we boast of at least three (3) welltrained and experienced instructors who can train our client’s staff for effective
and efficient service delivery. Over time, we have compiled and produced a
curriculum for Customer care Roles with the best Global Practices in mind. We
have also developed programs within this regard and are able to develop
industry-specific programs for customer care requirements. Our programs are
routinely reviewed and set to consider the current needs and developments in
the Customer Care profession.
CONDUCT SURVEYS & AUDITS
We offer robust and objective Customer Satisfaction Surveys for our clients to
enable them to make informed business decisions. These include CSAT, VSAT,
VOC, and NPS, (including statistical analysis and political surveys)
HUMAN RESOURCE
Our services include but are not limited to Database Search, Executive Search
and Selection, Advertising Campaign Management, Outsourced Recruitment,
Career Management, and Planning and Outplacement Services.
SOFTWARE DEVELOPMENT
Our services include Application Development, Database Consulting, Business
Intelligence, Web Designing, Mobile Application Development, and Web Portals.
We attain this by adhering to verify processes and management presentation
metrics incorporated in our core services.
Exponent Bizolution Ltd draws from an experienced base of personnel whilst
maintaining a personalized form of business relationship with clients. It is
managed by a team of vibrant and innovative professionals who have acquired
a vast wealth of relevant industry experience. We are positioned as key solution
consultants, developing strategic relationships with core technology providers
like Microsoft, Dell, and Cisco. The ultimate in consultation, skills diversity, and
adaptability to meet client expectations are the very strengths of our company.
TRAINING
Our comprehensive training services are tailored to equip your workforce with
the skills and knowledge essential for optimal performance. We design training
programs that align with industry standards, ensuring that your team is wellprepared to meet the challenges of your business environment.
DEBT COLLECTION
Our adept debt collection services employ ethical and effective strategies to
recover outstanding debts. We understand the sensitivity of this process and
handle it with a professional and customer-centric approach, maintaining your
brand’s reputation.
DIGITAL COMMUNITY MANAGEMENT
Navigating the digital landscape requires a strategic approach. Our digital
community management services encompass social media engagement,
online reputation management, and community building. We help you create a
positive and interactive online presence that resonates with your target
audience.
RETAIL MANAGEMENT
Efficient retail management is essential for a thriving business. We offer end-toend retail management solutions, including inventory control, sales optimization,
and customer experience enhancement. Our
LOYALTY PROGRAM (DESIGN & EXECUTION)
Building customer loyalty is integral to long-term success. We specialize in
designing and executing bespoke loyalty programs that incentivize customer
retention. Our strategies go beyond conventional approaches, creating
meaningful connections between your brand and your customers
CHURN MANAGEMENT
Minimizing customer churn is a priority in a competitive market. Our churn
management services employ data-driven strategies to identify and address
factors contributing to customer attrition. We work proactively to retain
customers, ensuring sustained business growth.
CUSTOMER VALUE DEVELOPMENT & MANAGEMENT
Understanding and maximizing customer value is at the core of our services. We
assist in developing and managing customer value propositions and tailoring
strategies to enhance the lifetime value of your customers. Our approach
focuses on creating mutually beneficial relationships for sustained profitability.
TRADE AUDIT (RECRUITMENT & TRAINING)
Our Trade Audit services go beyond conventional practices by seamlessly
integrating recruitment and training processes. We meticulously assess your
team’s composition, identifying gaps and opportunities. Our recruitment
strategies are tailored to attract top talent, and our training programs are
designed to enhance the skills and knowledge of your workforce, ensuring they
are well-equipped for the demands of your industry.
RETAIL MANAGEMENT (DEPLOYMENT OF IMPLANTS)
Innovative and hands-on, our Retail Management services include the strategic
deployment of retail implants. These on-site experts work seamlessly within your
organization, providing real-time insights, overseeing day-to-day operations,
and implementing tailored solutions. The deployment of implants ensures a
direct and immediate impact on the efficiency and success of your retail
endeavors, fostering growth and customer satisfaction.